At KASER, we design our products to last. We stand behind the quality of our antennas and connectivity solutions. This Warranty Policy outlines your rights and our obligations regarding product defects.
1. LEGAL GUARANTEE OF CONFORMITY (2 YEARS)
In compliance with EU Directive 1999/44/EC and relevant national consumer protection laws, all KASER products sold to consumers (B2C) within the European Union are covered by a 2-Year Legal Guarantee.
Coverage Period: 24 months from the date of delivery.
Who is Covered: Private consumers (individuals acting for purposes unrelated to their trade, business, craft, or profession).
Business Customers (B2B): For purchases made with a VAT number (Partita IVA), the warranty period is 12 months (1 year), in accordance with standard commercial practices.
2. WHAT IS COVERED?
The warranty covers any lack of conformity existing at the time of delivery. This includes:
Manufacturing Defects: Faulty internal components, soldering issues, or assembly errors.
Material Defects: Cracks or breaks in the plastic housing or metal parts not caused by impact.
Connector Failures: Loose or faulty SMA/N/TS9 connectors present upon receipt.
3. WHAT IS NOT COVERED? (EXCLUSIONS)
The warranty does not cover damage or issues resulting from:
Improper Installation: Damage caused by incorrect mounting, over-tightening of screws, or water ingress due to improper sealing of cable connections.
Environmental Factors: Damage caused by lightning strikes, power surges, floods, fire, or extreme weather conditions (Force Majeure).
Physical Damage: Accidental drops, impacts, or unauthorized modifications (e.g., cutting cables, opening the antenna housing).
Signal Environment: The warranty covers the functionality of the hardware, not the availability of the network signal.
Important: If the antenna is working (electrically sound) but you cannot get a signal because your location has absolutely no coverage (blind spot), this is not considered a product defect. In this case, please refer to our 30-Day Return Policy.
4. HOW TO CLAIM A WARRANTY
If you believe your product is defective, please follow these steps:
Troubleshoot: First, contact our Technical Support at info@kaserstore.com. 90% of issues are related to pointing or router settings, not a faulty antenna.
Request Authorization: If the defect is confirmed, we will issue a warranty claim authorization.
Return: You will be asked to return the defective unit to our Italian Warehouse.
Shipping Costs: If the defect is confirmed to be covered under warranty, KASER will cover all shipping costs (both the return of the defective item and the shipment of the replacement).
5. REMEDIES
In the event of a lack of conformity, KASER will, at its discretion and in accordance with the law:
Repair the product at no cost; OR
Replace the product with a new or refurbished unit of equivalent performance; OR
Refund the price paid if repair or replacement is impossible or disproportionate.
6. CONTACT US
For any warranty inquiries, please contact our support team:
Email: info@kaserstore.com